Privacy Policy

The Privacy Policy was last updated on 21 May 2021. You will be noted by email everytime we update our privacy policy. 

At Hilo, we’re committed to being transparent, honest and respect your privacy. This privacy policy aims to tell you when and why we collect personal data about you, how we use it, how we keep it safe and secure and your rights and choices in relation to your information.

Any questions regarding this policy and our privacy practices should be sent by email to info@hilotextiles.com. 

We keep our privacy notice under regular review to make sure it is up to date and accurate. This Privacy Policy was created based on REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) You can find more by clicking here.

HOW DO WE COLLECT YOUR DATA?

Most of the personal information we process is provided to us directly for one of the following reasons:

  • you have subscribed to our newsletters;

  • you have made an inquiry to us.

  • We may also collect personal information from you in person (for example when you attend one of our workshops).

Your information may be shared with us indirectly, which might include:

  • third parties (e.g. representatives from your organisation) acting on your behalf, signing you up for events, sending enquiries, etc.;

  • third parties referring to you and providing contact details; and

  • an employee of ours gives your contact details as an emergency contact or a reference.

Furthermore, we automatically collect the following information when you visit our website:

  • technical information, including the type of device you’re using, the IP address, browser and operating system being used to connect your computer to the internet. This information may be used to improve the services we offer.

  • information about your visit to this website, for example, we collect information about pages you visit and how you navigate the website, i.e. length of visits to certain pages, products and services you viewed and searched for, referral sources (e.g. how you arrived at our website).

  • We collect and use your personal information by using cookies on our website – more information on cookies can be found in our Cookie Policy.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect, store and use might include:

  • your name and your e-mail address as mandatory (city, country, company and position are optional);

  • any other personal information shared with us.

We do not collect sensitive data about you unless there is a clear and valid reason for doing so and data protection laws allow us to. 

WHO HAS ACCESS TO YOUR INFORMATION?

Only our team at Studio HILO will have access to your information.

We may use your information for a number of different purposes, which may include:

  • providing you with the services, products or information you requested;

  • processing orders that you have submitted;

  • carrying out our obligations under any contracts entered into between you and us (or your organisation);

  • maintaining a record of your relationship with us;

  • conducting analysis and market research to better understand how we can improve our services, products or information (e.g. surveys);

  • seeking your views or comments on the services we provide;

  • market research purposes;

  • notifying you of changes to our services;

  • sending you communications which you have requested and that may be of interest to you. These may include information about Studio HILO and email marketing (e.g. newsletter).

E-MAIL MARKETING

We want to inform you about company news and recommendations from the sphere of textiles with occasional newsletters. You may unsubscribe our email marketing campaigns at any time by clicking the unsubscribe link at the end of our newsletters.

We use Mailchimp as our marketing platform. You can learn more about Mailchimp's privacy practices here.

WHAT DATA WE COLLECT FOR EMAIL MARKETING PURPOSES? 

  • First and Last Name

  • Email Address

  • City (optional)

  • Country (optional)

  • Company (optional)

  • Position (optional)

YOUR RIGHTS

You have rights we need to make you aware of. The rights available to you depend on our reason for processing your information:

  • you have the right to ask us for copies of your personal information;

  • you have the right to ask us to rectify information you think is inaccurate. 

  • you also have the right to ask us to complete information you think is incomplete;

  • you have the right to ask us to erase your personal information in certain circumstances;

  • you have the right to ask us to access your information.

For exercising your rights, you are not required to pay any charge. If you want to exercise any of the above rights, please email us at info@hilotextiles.com. To prove your identity we may be required to ask for further information. We will respond fully to all requests within one month of receipt of your request, however, if we are unable to do so we will contact you with reasons for the delay.

Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details, we recommend you consult the guidance published by the European Commission.

CONTACT INFORMATION

For further information on our website, the use of cookies and handling of personal data, please contact:

HILO Inha. Sra Diaz Rodriguez

Weichselstr 32 10247, Berlin, Germany

Email: info@hilotextiles.com